Submit a Maintenance Request

Here are our most common maintenance items that result in a tenant charge. This list is not all-inclusive. Are you unsure if a maintenance request is your responsibility to handle or ours?  Visit Your Responsibilities! You may also refer to the Maintenance Troubleshooting section of the Rules & Regulations or the Residential Lease for additional details. Visit OffCampusHousing.com’s FAQ section to view even MORE helpful troubleshooting tips for common maintenance issues.  Don’t forget about the helpful maintenance guide that can be found inside your Apartment Guide!

Maintenance Troubleshooting

Power Outages

Leaks/Water

Dishwasher

Garbage Disposal

Building Settling

Power Outages

If you experience any unexplained power outages, be sure to check the Infographic of the parts of a breaker box including, breaker key, main breaker and breakers for the individual circuitsGFI outlets in the kitchen and bathrooms and your breaker box before creating a service issue. Having too many plugs in one area can cause a breaker or GFI to trip.

• The breaker box is located in the hallway between the kitchen and bedrooms 3 & 4: All switches in the breaker box should be evenly aligned on one side. If there is one (or multiple) switch that is slightly out of alignment, flip the switch off (the opposite direction of the rest of the switches) and back on again.

• The GFI outlets are located in the kitchen (2) and bathroom (1 per). Press the square resetInfographic of a normal and tripped GFI outlet button – an amber light will appear. Press and hold the reset button in the middle of the plugs.

If that did not resolve the power outage, log onto your online account and create a service issue.

 

 

Leaks/Water

Leaks happen, most often they occur at a sink or toilet. If you have a water leak in your kitchen or bathroom, you can shut off the water that flows to your sink or toilet. Reach behind the sink or toilet, and turn the knob to shut the water off (righty – tighty, lefty – loosey). If you’ve experienced a small or large leak, be sure to submit a maintenance request with your online account to address the issue.

 

High Water Bill?

Suspect you have a water leak due to a higher than average water bill, but can’t find a leak in your apartment? Harrisonburg Water & Sewer says typical consumption for an individual ranges between 1,500-2,000 gallons per month. Multiply that by the number of people in your place & you should have a general idea how many gallons to expect on your bill. If you suspect a leak, but see no evidence of a water leak, check out the city’s site for what to do. Don’t forget to let your property manager know, too!

Dishwasher

If you’re experiencing issues with water backing up to your dishwasher, it’s most likely due to the garbage disposal. Please check the Garbage Disposal tab. If the tips do not work, log on to your online account to create a service issue.

 

Garbage Disposal

Maintenance commonly finds bottle caps or other foreign debris, food that a garbage disposal is not made to handle (such as crab legs/shells), or simply too much food put that has been put into the disposal which disallows the blades from functioning correctly.  In an attempt to avoid a tenant charge, please try the below troubleshooting tips:

1. Did you reset the garbage disposal? There is a red button on the unit underneath the sink.

2. Did you check for debris in the blades? You can loosen the blades with a wrenchette underneath the sink.

3. Additionally, here's a garbage disposal troubleshooting video.

If this doesn’t correct the issue, submit a maintenance request with your online account.

Building Settling

Does your bathroom or bedroom door no longer fit properly into the frame, or is your patio door just a tad too tight?  This is natural, and due to the building settling.  Since Campus View Apartments were built from the ground up beginning in 2013, the wood is still expanding/contracting as the temperatures warm up & cool down.  On average, a structure can take anywhere from 5-10 years to fully settle.  To offer a little piece of mind…if there are doors that no longer fit into closet/bathroom/bedroom frames, or there are paint cracks above the corner of your door(s), this is not via fault/neglect of the residents, and you will therefore not be held liable to correct those damages.  Simply submit a work order and we’ll handle the repair!

Your Responsibilities

Visit OffCampusHousing.com’s FAQ section to view helpful troubleshooting tips for common maintenance issues. Additional maintenance troubleshooting tips can be found inside your Apartment Guide!

If you’re submitting a maintenance request for your bedroom or bathroom, you need to include your bedroom number in the service issue. If you’re unsure what your bedroom number is, view our apartment layout maps to find out. If you’re still unsure what bedroom # you are in, take a look inside of your door frame – There will be a small sticker that reads 1, 2, 3 or 4.

Are you unsure if a maintenance request is your responsibility to handle or ours?  Visit Your Responsibilities.

If you have an after-hours property management EMERGENCY call 540-434-5150 x7 to be connected with our 24/7 answering service. If your emergency is life-threating, dial 911.

Filters

Pests

Paint

Light Bulbs

HE Detergents

Change Your Air Filter

Campus View Apartments use 24” x 24” x 1”  fiberglass filters. To ensure your heating and cooling system runs most efficiently and the air in your unit cleaner, replace your filter regularly (once per month is recommended). Dirty filters can cause your HVAC unit to work harder, thus costing YOU more on your electric bill.  If we find a dirty air filter during seasonal inspections, the replacement will be done at your expense since air filter replacements are tenant responsibility. Learn where to purchase the correct air filter by visiting Your Responsibilities.

 

Treat for Pests

Keeping your apartment pest-free is a less common occurrence, but worth mentioning! If an issue arises with pests in your apartment, please attempt to treat the pests yourself before submission of a work order. If you would like our recommendation on a product, don’t hesitate to ask. Often times, these work orders result in tenant responsibly. For example: Maintenance finds that an ant infestation in your apartment is due to a tasty, sweet fruit punch split on the kitchen floor.  An extermination treatment for this issue would result in tenant responsibility.

Paint Carefully & Skillfully

Please don’t paint unless you have the skill & supplies to do so properly. Chances are, it’ll take more time (thus more $) for a professional to correct a poor paint job than if you left the entire painted wall(s).

The paint colors for CVA are registered at the local Benjamin Moore Shenandoah Paint & Decorating Center. Be sure that you request Campus View Apartments paint, as the Campus View Condominiums also have their colors registered at the same paint supply store.  Additionally, there are different colors for trim, walls, etc.  Be sure to let the associate know which room you’re painting.  As a rule of thumb: keep in mind that paints ages.  If you do paint, be sure to paint entire walls at a time instead of touch-up in small areas (you’ll be able to tell where the “touchup” was done otherwise).

 

Replace Light Bulbs

There are many different sizes/types of light bulbs in your Campus View Apartment, and replacing them is tenant responsibility. Visit Your Responsibilities for more information.

Use HE Laundry DetergentLogo for High Efficience appliances

CVA’s Energy Star rated stackable washer/dryer combos use less water and less energy, which saves you money on utilities!  However, using the wrong detergent could cost you in the long run.  Not using laundry detergent with the HE logo can cause permanent damage to the washing machines.  The washing machines require high-efficiency (HE) laundry detergent.

 

Internet Troubleshooting

Before contacting us, we kindly request that you complete this simple checklist:

  • Have you rebooted your computer/tablet, or other device?
  • Have you rebooted the router, located inside the mechanical closet?
  • If you have a weak signal, are you connected to the correct network?  Since each apartment features a unique, secure connection, the format includes your building & apartment number.  Here is an example:

 

 

If, upon completion of this checklist, the issue is still present, we welcome you to contact our Director of IT, Brian@MatchboxRealty.com.  Include as much detail as possible (Is there an issue with all roommates’ devices?  Is the issue present throughout the apartment, or confined to a certain area? Etc.), as well as your address, in this email.

 

Work Orders for Common Areas/Amenities/Exterior

The Campus View Condominiums & the Campus View Apartments are separate entities.  We know this is difficult to understand since we have a cross easement to share amenities & roadways.  WE WORK TOGETHER TO PROVIDE ALL CAMPUS VIEW RESIDENTS WITH A “NO FEES FOR FUN!” BUILT-IN AMENITIES PACKAGE!  Here are the details…

Campus View Condos are individually-owned, and are under a POA (Property Owners Association) umbrella, which is managed by APMS (Association & Property Management Services). This means that the Campus View Condos’ POA have control over the following common area community amenities, located at 510 Davis Mills Drive:

  • Beach Volleyball Court
  • Basketball Court
  • Pool
  • Fitness Center
  • Clubhouse
  • Hammock Lounge
  • Party Pavilion
  • Grills

APMS is responsible to maintain/upkeep these resident amenities. If an issue ever arises with the above common area amenities or you would like to submit a maintenance request, please contact Terry Weaver at TWeaver@AAPMRealty.com or 540-423-3879. If you would like for us to submit a work order or request a repair on your behalf, we’d be happy to!  Simply email CVA@OffCampusHousing.com.

Likewise, the Campus View Apartments are responsible to maintain/upkeep a list of common area community amenities, located at 2401 Clubhouse Court:

• Clubhouse

• Lounge Space

• Full Service Office

• Full Model Home

• Fitness Center

• Group Study Room with FREE Printing

Matchbox Realty is responsible to maintain/upkeep the above resident amenities. If you’d like to report any issues, don’t hesitate to let us know: CVA@OffCampusHousing.com.

For all other exterior work order requests (such as a broken exit sign in the breezeway), chances are we’ll catch them on our daily community inspections.  However, you’re welcome to let us know!  Email CVA@OffCampusHousing.com to report any exterior issues or request repair to a buildings’ exterior.

Copyright 2017 Matchbox Realty & Management Services - All Rights Reserved

Website Developed by Marcy Holbert

Privacy Policy

Copyright 2017 Matchbox Realty & Management Services - All Rights Reserved

Website Developed by Marcy Holbert

Privacy Policy

Copyright 2017 Matchbox Realty & Management Services - All Rights Reserved

Website Developed by Marcy Holbert

Privacy Policy

Copyright 2017 Matchbox Realty & Management Services - All Rights Reserved

Website Developed by Marcy Holbert

Copyright 2017 Matchbox Realty & Management Services - All Rights Reserved

Website Developed by Marcy Holbert

Privacy Policy

  • Filters

    Change Your Air Filter

    Campus View Apartments use 24” x 24” x 1”  fiberglass filters. To ensure your heating and cooling system runs most efficiently and the air in your unit cleaner, replace your filter regularly (once per month is recommended). Dirty filters can cause your HVAC unit to work harder, thus costing YOU more on your electric bill.  If we find a dirty air filter during seasonal inspections, the replacement will be done at your expense since air filter replacements are tenant responsibility. Learn where to purchase the correct air filter by visiting Your Responsibilities.

     

  • Pests

    Treat for Pests

    Keeping your apartment pest-free is a less common occurrence, but worth mentioning! If an issue arises with pests in your apartment, please attempt to treat the pests yourself before submission of a work order. If you would like our recommendation on a product, don’t hesitate to ask. Often times, these work orders result in tenant responsibly. For example: Maintenance finds that an ant infestation in your apartment is due to a tasty, sweet fruit punch split on the kitchen floor.  An extermination treatment for this issue would result in tenant responsibility.

  • Paint

    Paint Carefully & Skillfully

    Please don’t paint unless you have the skill & supplies to do so properly. Chances are, it’ll take more time (thus more $) for a professional to correct a poor paint job than if you left the entire painted wall(s).

    The paint colors for CVA are registered at the local Benjamin Moore Shenandoah Paint & Decorating Center. Be sure that you request Campus View Apartments paint, as the Campus View Condominiums also have their colors registered at the same paint supply store.  Additionally, there are different colors for trim, walls, etc.  Be sure to let the associate know which room you’re painting.  As a rule of thumb: keep in mind that paints ages.  If you do paint, be sure to paint entire walls at a time instead of touch-up in small areas (you’ll be able to tell where the “touchup” was done otherwise).

     

  • Light Bulbs

    Replace Light Bulbs

    There are many different sizes/types of light bulbs in your Campus View Apartment, and replacing them is tenant responsibility. Visit Your Responsibilities for more information.

  • HE Detergents

    Use HE Laundry DetergentLogo for High Efficience appliances

    CVA’s Energy Star rated stackable washer/dryer combos use less water and less energy, which saves you money on utilities!  However, using the wrong detergent could cost you in the long run.  Not using laundry detergent with the HE logo can cause permanent damage to the washing machines.  The washing machines require high-efficiency (HE) laundry detergent.

     

Copyright 2017 Matchbox Realty & Management Services - All Rights Reserved

Website Developed by Marcy Holbert

Copyright 2017 Matchbox Realty & Management Services - All Rights Reserved

Website Developed by Marcy Holbert

Privacy Policy

Copyright 2017 Matchbox Realty & Management Services

All Rights Reserved

Website Developed by Marcy Holbert

Copyright 2017 Matchbox Realty & Management Services

All Rights Reserved  |  Website Developed by Marcy Holbert

Privacy Policy